Customer Service Desk Executive

Bachelor degree

Key Responsibilities:

1. Proforma Invoice (PI) Preparation:

   • Draft and prepare Proforma Invoices (PIs) based on customer specifications, including dimensions and product details.
   • Ensure accuracy in invoices by cross-checking drawings, measurements, and stock availability.

2. Accuracy & Consistency in Orders:

   • Review customer orders to eliminate errors before submission.
   • Maintain attention to detail in quotations, order processing, and customer communications.

3. Stock & Order Review:

   • Verify stock availability before issuing PIs and inform customers about delivery timelines.
   • Coordinate with the inventory team to ensure accurate stock information.

4. ERP Order Processing:

   • Release confirmed orders into the ERP system, ensuring accuracy in data entry.
   • Monitor ERP updates to track order progress and ensure timely dispatch.

5. Order Tracking & Customer Updates:

   • Regularly track customer orders and provide updates regarding order status, delays, or modifications.
   • Maintain and manage a tracking system for all orders, including confirmed and pending invoices.

6. Customer Interaction & Payment Follow-Ups:

   • Communicate with customers for order confirmations, payment reminders, and inquiries.
   • Maintain professional and timely follow-ups to enhance customer satisfaction.

7. Coordination with Production Team:

   • Work closely with floor staff and production teams to prioritize orders.
   • Ensure smooth coordination between customer expectations and manufacturing timelines.

8. Maintaining Reports & Documentation:

   • Keep organized records of PIs, pending orders, payment follow-ups, and order status updates.
   • Prepare MIS reports and share insights with management for better workflow efficiency.

Qualifications & Experience:

• Education: Bachelor's degree in any field.
• Experience:
  • Minimum 1-2 years in customer service, sales support, or order management.
  • Experience in manufacturing, construction, or building materials industries is a plus.
• Technical Skills:
  • Proficiency in Microsoft Office (Excel, Word, Email, WhatsApp, etc.).
  • Experience with ERP systems (preferred but not mandatory).
• Soft Skills:
  • Strong communication skills (verbal & written).
  • Ability to multi-task, prioritize, and work in a fast-paced environment.
  • High attention to detail and accuracy in order processing.
• Additional:
  • Ability to work both independently and within a team.
  • Customer-focused attitude with a problem-solving approach.

Salary & Benefits:

• CTC: ₹2.16 LPA – ₹2.40 LPA (based on experience & qualifications).
• Additional Benefits:
  • Accommodation with Electricity & Rent (for bachelors or Housing Allowance).
  • Career growth opportunities within the company.