Housekeeping Supervisor

Bachelor degree

Key Responsibilities:

• Adhere to client contractual QHSE obligations and follow PSGS's QHSE policies and procedures.
• Ensure compliance with ISO Management Documentation System standards (ISO 9001, ISO 14001, ISO 22000, ISO 45000).
• Maintain personal hygiene standards, uniform code, and behavior expectations.
• Oversee the smooth operation of the assigned accommodation.
• Supervise the Room Boys' performance and provide guidance.
• Organize and facilitate the room cleaning process.
• Allocate rooms and deep cleaning tasks to team members on a daily basis.
• Ensure cleanliness of guest rooms, corridors, and common areas.
• Inspect occupied and departure rooms, paying special attention to guest needs.
• Ensure all operations follow established standards.
• Conduct routine inspections of guest rooms to meet GCCS standards.
• Address guest queries efficiently and in a timely manner.
• Follow lost and found procedures.
• Report maintenance issues to the respective department.
• Assist the Housekeeping Manager with training requirements.
• Share team needs with management and assist other departments as necessary.
• Comply with Health and Safety measures, including the Code of Accident Prevention.
• Ensure safe work practices are followed and address unsafe acts promptly.
• Conduct stock inventories to ensure adequate supplies are available.
• Investigate complaints related to housekeeping, laundry service, and equipment, taking corrective actions.
• Perform other duties as directed by the management.

Minimum Job Requirements:

• Diploma in Hospitality, preferably specializing in Housekeeping.
• 3 to 5 years of supervisory experience in a 4-5 star environment or Remote Site Life Support Services.
• Computer literate and fluent in English; Arabic is an added advantage.

Document Title: Job Description
Document No.: IP-F-621-010-001-A
Job Position: Housekeeping Supervisor
Issuing Department: HR Department
Approved by: Country HR Director