Quality Control (QC) Manager

Bachelor degree

Key Responsibilities:

1. Strengthening Process Standardization:

• Develop, implement, and maintain documented Standard Operating Procedures (SOPs) for all quality control activities.
• Conduct regular audits to ensure adherence to SOPs and identify areas for improvement.
• Provide training to QC staff on standardized procedures to ensure uniform quality practices.

2. Improving Supplier Quality:

• Establish a supplier qualification process to ensure suppliers meet quality and reliability standards.
• Conduct regular audits of suppliers' quality control practices to maintain high standards.
• Collaborate with suppliers to implement corrective actions and continuous improvement measures for quality issues.

3. Enhancing Customer Feedback and Satisfaction:

• Design and implement a system for collecting customer feedback regarding product quality and service.
• Analyze customer feedback to identify improvement areas and opportunities to exceed expectations.
• Develop and execute corrective actions based on customer feedback, ensuring a proactive approach to quality enhancement.

4. Promoting Continuous Improvement:

• Identify and implement quality improvement initiatives across production and service processes.
• Analyze data and trends to pinpoint areas for improvement and drive initiatives.
• Lead and participate in Kaizen events (continuous improvement workshops) to identify and resolve quality concerns.

5. Ensuring Regulatory Compliance:

• Stay informed about relevant industry regulations and standards, ensuring compliance in all QC processes.
• Develop and implement processes to ensure the company meets all applicable quality regulations.
• Conduct internal audits to verify compliance with regulatory requirements.

6. Enhancing Training and Skill Development:

• Assess the training needs of QC staff based on evolving practices and emerging technologies.
• Develop and deliver targeted training programs to enhance the skills and knowledge of the QC team.
• Encourage and support the continuous professional development of QC staff.

7. Leadership and Management:

• Lead, mentor, and develop a high-performing QC team, ensuring a strong focus on quality excellence.
• Oversee the recruitment, training, and performance management of QC staff.
• Foster a culture of accountability and quality-focused practices within the department.

8. Communication and Collaboration:

• Maintain open communication with departments like production and sales to align on quality control processes and requirements.
• Collaborate with internal and external stakeholders to ensure consistent quality across all operations.
• Prepare and deliver reports on quality control activities, performance metrics, and continuous improvement initiatives.

Qualifications:

• Education: Bachelor’s/Master's degree in Quality Management, Engineering, or a related field.
• Experience: Minimum of 5-8 years of experience in quality control management, preferably in the agricultural sector or a related industry.
• Skills:
  • Strong leadership and team management skills.
  • Knowledge of quality control regulations and industry standards.
  • Proficiency in data analysis and quality management systems.
  • Excellent communication and collaboration skills.
  • Experience with continuous improvement methodologies (e.g., Kaizen, Six Sigma).