Sales Assistant & Production Coordinator

Location: Amman, Jordan
Reports to: Direct-to-Consumer Sales
Schedule: 6-day work week, 9–7 (flexible during peak sales seasons; vacation not permitted
Dec–early Jan)
Travel: role includes travel mainly across the Middle East (GCC) but not limited to.

About the Role
We are looking for a Sales Assistant & Production Coordinator to join our team at . This hybrid role combines client-facing sales support with coordination between
our showroom and in-house sample unit. You’ll help deliver a seamless experience across
online, in-store, and trunk show sales while ensuring smooth handover of client orders to
production .

Key Responsibilities
1. Client-Facing Sales
● Deliver exceptional service across all DTC channels (showroom, online, Instagram,
WhatsApp, trunk shows).
● Advise and assist customers in finding the right products, providing accurate information
on pricing, sizing, and availability.
● Process sales, payments, and returns; follow up on customer orders and satisfaction.
● Collect fit notes/measurements and communicate alterations to the production team.
● Ensure the showroom is merchandised and maintained to brand standards .

2. Inventory & Sales Admin
● Track stock levels, support stock takes, deliveries, and transfers.

● Enter orders into systems, prepare invoices, and maintain accurate sales reports.
● Update and maintain CRM/customer database (contacts, measurements).
● Manage website updates for product assortment and availability.
● Prepare packing lists, delivery orders, and oversee logistics for client orders and
sales-related travel .
● Work on Linesheets via Canva

3. Production Coordination
● Act as connector between sales and sample unit, ensuring bill of materials (fabric, lining,
trims) are ready for cutters.
● Translate client requests and alterations into clear production notes.
● Oversee handover of orders to tailors and monitor order lifecycle through to delivery.
● Support quality control checks before customer delivery .

What We’re Looking For
● Experience: At least 7 years in retail, fashion sales, or sample room/production
coordination.
● Skills: Strong interpersonal and organizational skills; ability to multitask and prioritize in
a fast-paced environment.
● Mindset: Customer-obsessed, discreet, detail-oriented, and solution-driven.
● Other: Flexible schedule during high sales periods (especially December/January) .
● Software: Excel, Shopify, Quickbooks, Canva, Dropbox, Zedonk.