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Sales & Service Engineer (East Africa)

Sales & Service Engineer (East Africa)

Alliance Recruitment Agency

Nola, Sangha-Mbaéré, Central African Republic

Job Title: Sales & Service Engineer (East Africa)

About the Job:

A leading manufacturer of monolithic refractories worldwide is seeking a Sales & Service Engineer in East Africa (Kenya, Tanzania, Uganda & Rwanda). This position is responsible for all aspects of sales and service within the East Africa region.

Key Duties:

  • Plan, organize, maintain, and develop a refractory sales territory.
  • Maintain existing customer base and obtain new customers to maximize sales, including cold calling and prospecting for new account development.
  • Sell to and maintain relationships with customers in key industries such as foundry, steel, heat treat and forge, mining and smelting, power generation, and other industrial applications requiring refractories.
  • Manage the entire sales process:
    • Prospect new opportunities with current and new accounts.
    • Obtain purchase orders.
    • Interact with customer service to ensure order accuracy and timely delivery.
    • Coordinate field service support if needed.
    • Oversee product installation and document material installation and application.
    • Create case studies for new applications when appropriate.
  • Communicate weekly through the company's call report system: opportunities, activity, applications, and industry news from customer interactions.
  • Complete sales reports, forecasting, expense reports, and other reporting requirements in a timely manner.
  • Utilize all available resources to educate and motivate distributors to ensure representation in East Africa is equivalent to that in India.
  • Collaborate with distributors and OEMs to maintain trust-based relationships.
  • Participate in trade shows and other industry meetings.
  • Plan and implement a business strategy for the assigned markets.
  • Maintain current records and customer files, customer order and quote logs, trial sheets, call books, and potential sheets in an orderly manner.
  • Prepare and present effective sales presentations for new or existing customers.
  • Service all accounts as needed, including installation and troubleshooting.
  • Must be willing to travel internationally as needed.

Qualification :

Bachelor degree

Primary Responsibilities :

Qualifications & Experience:

  • A Bachelor’s degree from an accredited college or university in business or a technical discipline, or equivalent experience.
  • 2-5 years of experience in Foundry, Aluminium Industrial Refractory Sales & Application.
  • Excellent oral and written communication skills, ideally in English and local languages.
  • Strong interpersonal skills with the ability to develop and maintain relationships internally and externally with coworkers, partners, and customers.
  • Practical problem-solving skills and the ability to work well with engineers and operators to resolve product and process issues.
  • A solid understanding of refractories and technical information on ceramics is beneficial, with a demonstrated ability to learn quickly.
  • Comfortable operating in factories and industrial environments.
  • High level of energy and self-motivation.
  • Proficiency with MS Office applications.
  • Must be an Indian origin employee who will be based in East Africa.

Working Environment:

  • Home-based office.
  • Frequent work in heavy industry locations.
  • Required to wear appropriate PPE per the company's Safety & Health policy.

Location

: Alliance Recruitment Agency

: 1 To 5 Years.