Bachelor degree
We are seeking a highly skilled and dynamic Front Office Manager to oversee and manage all front office operations for our prestigious hotel/office. The ideal candidate will be responsible for ensuring smooth guest and visitor interactions, managing front desk staff, and maintaining excellent service standards.
Key Responsibilities:
Front Desk Management: Supervise daily front office operations, including check-ins, check-outs, and guest inquiries.
Team Leadership: Manage, train, and mentor the front office team to ensure outstanding customer service.
Customer Service Excellence: Address guest concerns, resolve issues, and enhance guest satisfaction.
Reservation Handling: Coordinate room bookings and reservations while optimizing occupancy and revenue.
Financial Oversight: Manage front office budgets, billing, and ensure timely and accurate invoicing.
Communication Liaison: Act as the primary point of contact between management, guests, and other departments.
Problem Resolution: Resolve complaints and emergencies quickly and professionally.
Administrative Tasks: Ensure the accuracy of guest records, handle correspondence, and maintain operational reports.
Qualifications:
Educational Background: Bachelor’s degree in Hospitality Management or related field preferred.
Experience: 3-5 years of experience in front office management or guest relations in a hotel or office environment.
Skills:
Strong leadership and interpersonal skills.
Excellent communication in English; knowledge of additional languages is a plus.
Ability to work under pressure and multitask effectively.
Proficiency in front desk software and MS Office Suite.
Problem-solving skills with attention to detail.
Working Hours:
Full-time position, flexibility in work schedule required, including weekends and holidays.