Front Office Executive

Educational Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Experience:

• Minimum of 1-2 years of experience in front office operations or customer service, preferably in a hotel or hospitality environment.

Communication Skills:

• Excellent verbal and written communication skills in English and local languages.
• Strong interpersonal skills to interact effectively with guests and team members.

Customer Service Orientation:

• Ability to provide exceptional customer service, ensuring guest satisfaction at all times.
• Experience in handling guest inquiries, complaints, and requests professionally.

Technical Skills:

• Proficiency in front office software and Microsoft Office Suite.
• Basic knowledge of reservation systems and hotel management software is an advantage.

Organizational Skills:

• Strong organizational skills to manage multiple tasks efficiently.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Team Collaboration:

• Ability to work collaboratively with other departments, including housekeeping, food and beverage, and management.

Problem-Solving Skills:

• Strong problem-solving abilities to address and resolve issues that may arise during guest interactions.

Presentation Skills:

• Professional appearance and demeanor, representing the hotel positively at all times.

Flexibility:

• Willingness to work flexible hours, including weekends and holidays, as required.